Centec Securities COMPLAINTS POLICY
Centec Securities (Centec Securities), is committed to dealing with client complaints fairly and resolving issues in a timely manner.
If you are a client of Centec Securities and you wish to make a complaint, there are a number of channels available to you.
- You can raise your concerns with your Adviser or their State Manager;
- You can write to the Complaints Officer, Centec Securities, 80 Ann Street Brisbane, QLD 4000 or send an email to compliancemailbox@centec-securities.com.au;
- If you have difficulty putting your complaint in writing, you can call the Complaints Officer on +61 73 0670622 and they will assist you in documenting your complaint.
When making your complaint please tell us:
- Your name;
- Your account details;
- What your complaint is about;
- How you would like your complaint to be resolved.
We will acknowledge receipt of your complaint, in writing, within one business day or as soon as practicable.
Following an investigation of your complaint, you will receive a written response within 30 calendar days provided we have all the information necessary to deal with your complaint. If we need further information, we will agree on an alternative timeframe with you.
